Is there a money back guarantee?

Yes, we offer a money-back guarantee.

Now you can request a refund yourself in the Ohayu app within 30 days of buying a country eSIM, as long as you have not used it yet. Open Settings, tap Request a refund, choose the eSIM and a reason, then confirm. You can also contact our support team via email at support@ohayu.com within 30 days and provide details of your case, so it can be reviewed.

On a Global subscription, cancelling stops all future charges, and your plan stays active until the end of the period you already paid for.

For more information about the refund rules, please review our Refund Policy.