Is there a money back guarantee?

Yes, we offer a money-back guarantee.

Now you can request a refund yourself in the Ohayu app within 30 days of buying a country eSIM, as long as you have not used it yet. Open Settings, tap Request a refund, choose the eSIM and a reason, then confirm. You can also contact our support team via email at support@ohayu.com within 30 days and provide details of your case, so it can be reviewed.

For more information about the refund rules, please review our Refund Policy.